Privacy Policy

Introduction

Your personal information is exactly that – personal, so it is not shared with any other company for their marketing purposes. Les Milandes employs only a handful of trusted people who process bookings and transactions.

What personal information is collected?

In order to process a booking the following information may be required;
Full name, postal address, telephone number, email address, credit card details, bank name, bank sort code and bank account number.

How is this personal information used?

This personal information is used to make your reservation (and a reservation for any other members in your party). It may also be used to issue the refund of a deposit. (Please read our Terms & Conditions for information on refunds and cancellations.)

Credit & debit card details will only be stored for the purpose of taking legitimate payment for services provided.

If you elect to tick the box on our Guest Booking Form to receive our email newsletter this will be emailed to the address given. Every email newsletter contains clear instructions on how to unsubscribe. Alternatively, please contact us by phone, email or letter to unsubscribe.

Your personal details are never passed to any other companies for their marketing purposes.

Disclosure of personal information

Your personal information will only be disclosed in response to a valid, legally compliant request by a government authority or law enforcement agency.

If you have elected to receive our email newsletter (by completing the online subscription form or by ticking the opt in box on the Guest Booking Form) only your name and email address will be given to a trusted third party which performs the service of delivering email campaigns. This company will have their own strict, confidentiality rules.

What marketing information is sent?

Only those people who have elected to opt in to receive our newsletter or who have a legitimate interest in our business will be emailed with our newsletter. Every email newsletter contains clear instructions on how to unsubscribe. You will also receive regular updates and news if you have chosen to follow us on social media (such as Facebook, Twitter or Instagram).

How to change your marketing preferences and/or update your information

Please contact us by one of the methods detailed in the ‘Our contact details’ section below to correct or update any personal information.

Visiting our website

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Any cookies that may be used on our website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

PHPSESSID

This is an essential temporary cookie used to store data about your visit and any choices you make or data you enter. This cookie is deleted when you close your browser.

Cookie Control cookies

(civicAllowCookies, civicShowCookieIcon)
These cookies are set in order to remember your Cookie Control preference. These cookies are set only after the user has given consent for us to use cookies.

Google Analytics cookies

These cookies are used to collect information about how visitors use our site. The information is used to compile reports and to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visit. These cookies are set only after the user has given consent for us to use cookies.

HotJar

HotJar may also be used to monitor how visitors navigate around our website. HotJar does not allow us to view any personal information that is input into our website (such as name, email address and questions asked on the Contact Us form). The HotJar service is designed to help us to improve our website.

IP addresses and server logs

Our website www.lesmilandes.com records IP addresses and produces server logs. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors.

Links to other websites

Les Milandes cannot be held responsible for the content of any external websites to which this site may be linked.

Our contact details

Les Milandes
PO Box 91
Langport
Somerset
TA10 1AL

Tel: 01458 252971
Info@lesmilandes.com

In France, please contact Angela Martyn on 00 33 553 505466